Source: Keith Fisher / Getty
If you’re thinking that the wait time in drive-thru lanes at fast-food restaurants has gone down, you’re not wrong.
An annual study by Intouch Insight found that the average total time spent in a drive-thru lane went down 29 seconds in 2023.
Wait times to place an order were also down by 25 seconds.
However, Intouch Insight’s study found the average number of cars in line went from 2.76 in 2022 to 1.27 in 2023.
More customers are receiving correct orders (though the average accuracy score increased by just 1% to 86%). Customer satisfaction also saw a 1% increase over last year to 90%.
Which fast-food restaurant do you think has the best service?
